The priorities of any service provider, big or small, should always come down to three key ingredients: plant, people and processes, or the P3P mindset.
- It’s up to rural telecoms to stay current on national technological trends. The plant available needs to be maintained, updated and managed with the utmost diligence.
- The focus on people is two-fold, but the first priority is to get the right people on your team. The second priority is to remember that the point of your company, at its very core, is to change the daily lives of your customers. With the right people on board and a focus on the people you are serving, you can guarantee a happy ending.
- The processes you implement need to streamline workflows and decrease wasted resources. From internal operations to CSRs managing customer needs, the solution is common data and open communication. With the P3P mindset, any organization can reach new heights.