Registration FAQ

Registration FAQ

Q: What registration options are available?
A: PTC’17 offers five categories of registration. Select the registration category below that suits your needs:

Q: What are the policies governing registration?
A: The following are the registration policies:

  • Registrations will not be processed without full payment.
  • Fee rates will be determined by the date the payment is received, not the date the registration form is received.
  • A valid form of photo identification must be presented to claim registration badge and materials.
  • Materials may not be picked up for another attendee unless prearranged written authorization from the registrant is received.
  • PTC does not accept hotel deposits or reservations. Hotel reservations, deposits and payment are made directly with the hotel.

Note: All credit card transactions are processed in U.S. Dollars and are subject to the current exchange rates. Foreign transaction fees may be charged by your credit card company. Only U.S. dollars are accepted. International funds must be submitted in U.S. Dollars.

Q: How can I confirm my registration?
A: PTC Registration will send an email confirmation to you within 24 hours of online receipt by PTC. If you do not receive confirmation within this time, please email

Q: What are the acceptable methods of payment?
A: PTC accepts payment via bank wire transfer, check, credit cards, and purchase order.

If your company requires an invoice or additional time to process payment, please email your request to at least one month before the conference. Bank wire transfers must be received in PTC’s bank account by Friday, 13 January 2017 to complete your registration and confirm your attendance.

You may want to consider paying with a valid credit card and request reimbursement from your company to complete your registration prior to the start of conference.

Please register early and remit payment promptly to minimize delays.

Q: What are the hours for on-site registration?
A: The onsite registration hours (subject to change) are:

Saturday, 14 January 2017 1400–1700
Sunday, 15 January 2017 0800–1800
Monday, 16 January 2017 0800–1700
Tuesday, 17 January 2017 0800–1630
Wednesday, 18 January 2017 0800–1100

Q: Where is the registration booth located?
A: The registration booth is located in the Coral Lounge on the 6th Floor of the Mid-Pacific Conference Center at the Hilton Hawaiian Village® Waikiki Beach Resort.

Q: How long does it take to process a visa application?
A: The U.S. Department of State recommends that visa applications be submitted at least 90 days in advance. Please allow ample time to obtain a visa before your planned travel to PTC’17.

Check the wait times in your city.
Please visit the U.S. Department of State Business Visa Center for additional information.

Q: What are the policies governing substitutions?
A: Paid registrations may be transferred to a substitute attendee from the same company. All substitution requests must be submitted in writing via email, fax, or post. Substitutions received after Tuesday, 15 December 2016 are subject to an administrative fee of US$50.

Q: What are the policies governing cancellations/refunds?
A: Cancellations must be submitted in writing via email, fax, or post. Cancellations received by Thursday, 15 December 2016 are subject to a US$100 administrative fee. No refunds will be granted after Thursday, 15 December 2016. For further information, please email, call +1.808.941.3789, or fax +1.808.944.4874.

Q: What are the policies governing registration category changes?
A: Category changes must be submitted in writing via email to or fax to +1.808.944.4874. To change to a higher priced registration category, please include your preferred payment method to settle the balance due. For requests to change to a lower priced registration category received by Thursday, 15 December 2016, the credit balance will be refunded via the same payment method used when registering. No refunds will be granted for requests received after Thursday, 15 December 2016.

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