Program Participant

Program Participant

Jenna Grzeslo

Ph.D. Student, Pennsylvania State University

Jenna Grzeslo received her bachelor's degree in communication arts and political science from the University of Wisconsin. Following the completion of her master's degree in communications from the University of Hartford, she managed a community technology center where she designed and taught free information literacy courses in an urban and predominantly low-income community. Currently, Grzeslo is a Ph.D. candidate (ABD) at Penn State University and a doctoral fellow at the Institute for Information Policy. She also serves as the managing editor for the Journal of Information Policy. Grzeslo was a 2016 PTC Young Scholar Award Recipient. In 2017, she was awarded Penn State University’s International Travel Research Award to fund her dissertation research on mobile payment usage by youth entrepreneurs in Kenya. 

You can find Jenna Grzeslo in:

PTC Young Scholar 2: Developing Mobile Broadband Policy to Support Competition
Tuesday, 23 January 2018


2018 Yale M. Braunstein Student Prize Award Winner

Building Communities, Bridging Divides: Community Technology Centers and Social Capital


Paper Slides


This paper explores the use of community technology centers (CTCs) by U.S. adults. In this context, CTCs are broadly defined as public, not for profit facilities where individuals can access the internet and information communication technologies, the most common of which are public libraries. Furthermore, CTCs are a junction where technology usage and community participation can occur concurrently. Two rounds of data collection using Amazon Mechanical Turk (n = 585) and a Qualtrics Survey Panel (n = 330) were used to develop a unique measure of social capital generated at CTCs. Through multiple regression analyses, this study identifies that the activities completed at CTCs but not the frequency of attendance are associated with higher levels of community technology center social capital (CTCSC), or rather the feelings of trust and reciprocity captured by our measure.

Top of page